Terms of Service

Eligibility and accounts

You must be 18 to sign up. The Service is for organizations, not children. You're responsible for your Authorized Users and for any action taken with your credentials, OAuth tokens, Model Context Protocol (MCP) tokens, or installed integrations — if a connected agent posts a message or runs a skill through your MCP token, that's you. Your Workspace has Admins, whose actions bind it. Notify help at creative-int dot com of any suspected unauthorized use.

Your content

Customer Content is everything you put into the Service: the Slack messages and conversations Saya can access in channels you add it to, your prompts and instructions, files and links you share with it, the memories and knowledge you ask it to keep, comments, settings, and credentials. Outputs are what the Service generates from it — replies, summaries, extracted memories, and skill results.

You own your Customer Content and your Outputs. We assign to you whatever Output rights we have, to the extent law and the underlying model's terms allow.

You grant us a worldwide, non-exclusive, royalty-free license to use Customer Content only to:

• generate Outputs at your request,
• operate within your Slack workspace and share Outputs with the channels and people you direct,
• route content to the subprocessors listed in the Privacy Policy,
• back up, secure, and operate the Service,
• improve Saya's AI features, prompts, evals, response quality, model routing, and models through Data contribution, unless you opt out in writing,
• compute aggregated, de-identified statistics about how the Service is used.

That license does not allow us to market the Service using your content without your separate written consent, sell your data, or use your content for anything else. The license ends when you delete the content, when the Workspace is deleted, or when these Terms end — except for backups, legal-hold copies, and Data contribution uses that occurred before a written opt-out took effect. If you send us feedback, we can use it freely.

AI features

Saya turns an Input — a message, a mention, a prompt — into an Output using third-party models we identify in the Privacy Policy.

• You own your Outputs, subject to the underlying model's terms.
• Outputs may not be unique. Two teams with similar Inputs can get similar Outputs. Outputs may be inaccurate or incomplete — review them before relying on them.
• Data contribution. Unless you opt out in writing, we may use Customer Content to improve Saya's AI features, prompts, evals, response quality, model routing, and models. You may opt out by emailing help at creative-int dot com. We will apply your opt-out prospectively within 30 days.
• Safety review. We may use automated tools and trained reviewers to evaluate suspected violations under appropriate confidentiality. Content flagged for safety or security review may be analyzed to improve abuse detection and enforcement. Content you explicitly submit as feedback may be used to improve the Service.

Sharing and integrations

Saya operates inside your Slack workspace. It only has access to channels it has been added to, and within those channels content visibility follows your Slack settings and membership. Removing Saya from a channel, or deleting messages in Slack, limits or ends its access going forward; cached or already-generated copies may persist.

You can connect the Service to other tools — OAuth providers, MCP clients, plugins, skills, and webhooks. By installing or connecting one, you authorize us to exchange Customer Content with it as needed. When an Authorized User or an agent acting through your credentials triggers work in the Service — for example, an MCP client commissioning a summary or running a skill — the resulting usage and Outputs are your responsibility. Third-party services have their own terms; we're not responsible for them.

Confidentiality

Customer Content is your confidential information. Non-public information about the Service — pricing, technical roadmap, security designs — is ours. Each party will protect the other's with at least reasonable care and limit access to people and subprocessors who need it. The usual exceptions apply for information that's public, already known, independently developed, or required to be disclosed by law.

Acceptable use

Don't use the Service, and don't let anyone using your credentials use it, to:

• create or distribute illegal content, content that infringes intellectual property, content that violates privacy or publicity rights, or content prohibited by export controls or sanctions;
• impersonate a person or deceive others about the source of an Output, or hide that an Output is AI-generated when disclosure is required;
• engage in any use prohibited or classified as “high-risk” under the EU AI Act (Regulation (EU) 2024/1689) without a separate written agreement with us;
• submit data subject to specific legal protection beyond general personal-data rules — including protected health information regulated by HIPAA, cardholder data regulated by PCI DSS, or financial account information regulated by GLBA — without a separate written agreement with us covering that use;
• train, fine-tune, or develop any AI service that competes with the Service;
• attack, scan, or test the Service except under a coordinated disclosure agreement; introduce malware; circumvent rate limits or access controls; or access other Workspaces' content;
• scrape or extract data except as the documentation expressly permits, or reverse engineer the Service except as law allows.

Report violations and security issues to help at creative-int dot com. We will terminate accounts of repeat infringers in appropriate circumstances.

Plans, billing, and termination

We charge recurring fees in advance and usage fees in arrears. Stripe processes payments. Fees are non-refundable except where required by law. Past-due amounts accrue interest at the lesser of 1.5% per month or the legal maximum. We can change fees on 30 days' notice before a renewal term.

You can terminate any time by deleting your Workspace. We can suspend the Service for legal reasons, security risks, non-payment after notice and a reasonable cure period, or material breach of Acceptable use, and we'll limit suspension to what's necessary. We can terminate for material breach you don't cure within 30 days, or immediately for breach of Confidentiality, Acceptable use, or your insolvency. On termination, the licenses end and Customer Content is deleted as described in the Privacy Policy. Sections that should survive (ownership, confidentiality, indemnities, limits, disputes) survive.

CIC IP

The Service, our software, our trademarks, and the documentation are ours. These Terms grant you the right to use the Service as described; all other rights are reserved.

Risk allocation

Disclaimer.

Except as these Terms expressly say, the Service is provided “as is” without warranties of any kind. We don't warrant that Outputs are accurate, original, or fit for any particular purpose.

Beta features.

Anything we label as beta, preview, alpha, or early access is provided for evaluation only, on an as-is basis, without warranty or support, and may be changed or discontinued at any time without notice or liability.

Your warranty.

You confirm you have all rights and consents needed for us to process your Customer Content — including the consents in AI features — and that your use of the Service complies with these Terms.

Indemnities.

You'll defend us against third-party claims arising from your Customer Content, your use of the Service in violation of these Terms, your failure to obtain a required consent, or your dispute with an Authorized User. We'll defend you against third-party claims that the Service, used as these Terms allow, infringes a U.S. patent, copyright, or trademark, or misappropriates a trade secret — but not for claims arising from your Customer Content, modifications you make, your combination with other products, Outputs, or your continued use after we provide an alternative.

Liability cap.

Each party's total liability is capped at the fees you paid us in the 12 months before the event giving rise to the claim, or US $100 for free use. Neither party is liable for indirect, incidental, special, consequential, or punitive damages. The cap doesn't apply to your fee obligations, the indemnities above, breaches of Confidentiality or Acceptable use, or liability that can't be limited by law.

Disputes

Try us first: send a written notice to help at creative-int dot com and allow 30 days to resolve. If that fails, disputes are resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seat [arbitration seat — city, state]. Each party brings claims only on its own behalf — no class or collective actions.

You can opt out of arbitration by emailing help at creative-int dot com within 30 days of first accepting these Terms. Either party can bring a small-claims action or seek injunctive relief in court to protect IP or confidential information. These Terms are governed by the laws of [governing-law state], without its conflict-of-laws rules. The U.N. Convention on Contracts for the International Sale of Goods doesn't apply.

Changes

We may change the Service. If a change materially reduces functionality with material adverse effect on you, you can terminate and get a pro-rata refund of pre-paid, unused fees. We may change these Terms; we'll post the new version with a new Last updated date and, for material changes, give 30 days' notice through the Service or to your Workspace Admin. Continued use after the effective date is acceptance.

Other

• Notices to us: help at creative-int dot com. Notices to you go to your Admin's email or are posted in the Service.
• Assignment: you can't assign without our consent except to a non-competing successor in a corporate transaction; we can.
• Subcontractors: we can use them and remain responsible for their performance.
• Force majeure: neither party is liable for events outside its reasonable control.
• Independent contractors: these Terms create no partnership, agency, or employment relationship.
• Severability: unenforceable provisions are modified to the minimum extent needed; the rest stand.
• Export and sanctions: you'll comply, and you confirm you're not on a denied-party list or in a comprehensively sanctioned country.
• Government use: the Service is “commercial computer software” under 48 C.F.R. §12.212 and §227.7202.
• Entire agreement: these Terms, the Privacy Policy, and any signed order form are the whole agreement and supersede earlier communications.

Contact

For anything — support, legal, security, abuse and content complaints, privacy — email help at creative-int dot com.

Creative Intelligence Company, [CIC mailing address].